Terms & Conditions

Welcome to MicroMart Malaysia! These Terms and Conditions (“Terms”) govern your use of MicroMart Malaysia’s vending machines, website, vending machine purchase services, and related offerings (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. Please read them carefully.

1. General

MicroMart Malaysia provides smart vending machines and retail solutions, including the sale and distribution of vending machines and related support. These Terms apply to all users and customers who engage with our machines, website, or services.

2. Eligibility

To use our Services, you must:

Be at least 18 years old or have permission from a parent or legal guardian.
Agree to comply with all applicable laws and regulations.

3. Vending Machine Purchases (For Buyers of the Machines)

If you purchase a vending machine through MicroMart Malaysia:

MicroMart Malaysia acts only as an ordering and facilitation agent for machines manufactured and supplied by third-party vendors.
Once your order is confirmed and payment is made, all responsibilities related to delivery, logistics, warranty, servicing, or post-sale support lie directly with the original supplier and not MicroMart Malaysia.
MicroMart Malaysia is not liable for any damages, delays, or disputes after the point of purchase. All post-sale communication must be directed to the supplier.
Product visuals or promotional videos used on our platforms are for illustration purposes only. The actual product delivered may vary. Please refer to micromartmalaysia.com for current product specifications.

4. Purchases from Vending Machines (For Users)

Prices for items sold via vending machines are displayed on the machine interface and include applicable taxes unless otherwise stated.
Purchases must be paid using accepted cashless methods (e.g., credit/debit cards, e-wallets).
All sales are considered final.

5. Refunds & Customer Issues

If a product fails to dispense, is expired, or is damaged, please contact us at admin@micromartmalaysia.com within 24 hours of the transaction.
Refunds, replacements, or credits are offered at our discretion, based on the specific case.

6. Product Accuracy & Availability

We strive to keep machines stocked and updated, but availability is not guaranteed.
Images and product descriptions are for illustrative purposes only and may differ from the actual item.

7. Machine Maintenance

If a vending machine is malfunctioning or out of service, please report the issue through our contact form or hotline.
We will make reasonable efforts to address and resolve issues promptly.

8. User Conduct

Users agree not to:

Tamper with, damage, or misuse any vending machine.
Use fraudulent or unauthorized payment methods.
Harass or threaten MicroMart Malaysia staff or service providers.

9. Privacy

We respect your privacy. Please refer to our Privacy Policy for full details on how your personal data is handled.

10. Limitation of Liability

MicroMart Malaysia is not liable for:

Indirect, incidental, or consequential damages resulting from the use of our Services.
Issues arising from third-party suppliers or events outside our control, including but not limited to, manufacturing defects, shipping delays, or technical errors from suppliers.
Misunderstandings arising from promotional materials or illustrations.

11. Modifications to Terms

These Terms may be updated at any time. Updated versions will be posted on our website or vending machine interface. Your continued use of our Services constitutes acceptance of any revised Terms.

12. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts in Malaysia.

13. Delivery & Lead Time

Delivery timelines for vending machines vary based on supplier schedules, shipping arrangements, and order volume. Estimated delivery is typically between 4 to 8 weeks from the date of order confirmation and full payment. MicroMart Malaysia is not responsible for delays caused by the manufacturer, customs clearance, or logistical disruptions.

14. Contact Us

For any support, questions, or product-related concerns:

MicroMart Malaysia (NS0310019-T)
Email: admin@micromartmalaysia.com
Website: www.micromartmalaysia.com